Last updated: October 2, 2026
1. 30-Day Returns
You have 30 days from the delivery date to request a return. To be eligible:
- The item is unused, uninstalled, unmodified, unpainted, and in its original packaging;
- You have your receipt or proof of purchase;
- The item is not a custom-made product (see Section 2).
A 25% restocking fee applies to all refunds on returned items. You are responsible for return shipping costs. Items sent back without prior return approval will not be accepted.
2. Custom-Made Products Are Final Sale
Custom-made products — such as customized steering wheels (identified by Customization Options at purchase) — cannot be returned, refunded, or exchanged, except when the item arrives damaged, defective, or incorrect (see Section 5).
3. Starting a Return
Email us at [email protected] with your order number and photos or video of the item if applicable — this speeds things up. If your return is approved, we will send return instructions and a return shipping label (label cost deducted from your refund or store credit). If a returned item arrives used or damaged by the customer, no compensation will be issued.
4. Cancelling Your Order
- Within 1 hour of placing your order: contact us as soon as possible. In-stock orders that have not shipped yet are eligible for a full refund, exchange, or store credit. Custom-made products cancelled within 1 hour are eligible for a full refund.
- After 1 hour: if the order has already been processed or shipped, it cannot be cancelled. Custom-made products cannot be cancelled or refunded after 1 hour. Once a shipped order arrives, you may start a standard return under Section 1 (return shipping at your expense).
- Orders are typically fulfilled the same day if placed before our 2:00 PM PST cutoff.
5. Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If the item is defective, damaged, or not what you ordered, contact us immediately with photos or video and we will make it right — replacement or full refund, with no restocking fee for our errors. We are not responsible for third-party installation fees, vehicle damage, or personal injury during installation. Professional installation is recommended.
6. Exchanges
The fastest way to exchange is to request a return for the item you have and place a separate order for the new one. If we sent the wrong item, contact us right away and we will arrange the exchange. Exchanges for incorrect fitment chosen by the buyer are handled case by case and only if we stock the product.
7. Refunds
Approved refunds are issued to your original payment method. Please allow time for your bank or card issuer to process and post the refund. Refunds are only available within 30 days of delivery.
8. Lost or Stolen Packages
HypeAutoBeast is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivery but you did not receive the package, please file a claim with the shipping carrier. We provide tracking for every shipment — please collect your package promptly.
9. Contact Us
Questions about returns or refunds: [email protected]